FAQS

Contact

If you have any questions or concerns about your order, please contact us at pr {@} kraylfunch {dot} com, and we’ll get back to you as soon as possible. Our hours of operation are Monday-Friday 9am-5pm EST.

Domestic Shipping

We are proud to offer free ground shipping on all orders shipping within the U.S. Once your order is shipped you will receive a shipping confirmation with a tracking number.

Please note your box will be dropped off at your doorstep without signature confirmation. It is the customer’s responsibility to ensure their box can be dropped off and left unattended without signing for it upon delivery.

International Shipping

International shipping is not available.

Return Policy

In the case that your box does not arrive or a product is damaged, we must be notified in writing {email} within 1 week of receiving your tracking information. If we are not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund.

In order to ensure your satisfaction, I have altered my return policy. Going forward once you receive your Seasonal Home Box you will have 3 days to notify of your return and ship the box with all contents back at no charge for a refund of the purchase price minus a styling + processing fee of $20. The returned box must contain all shipped items to receive the refund.

Please note that orders may take 2 weeks to fulfill from the time of shipment. All refunds are granted at the sole discretion of Krayl Funch Media.

Your Top Questions Answered

What if the items in the Seasonal Home Box don’t match my style or existing decor? 

I understand we all have different tastes and although my goal is to select decor items that will add a seasonal pop to your existing decor rather than completely disrupt your current style, I want you to feel 100% happy with the products and having them in your home. And so that is guaranteed, I am altering my return policy. Going forward once you receive your Seasonal Home Box you will have 3 days to notify me of your return and ship it back at no charge for a refund of the purchase price minus a styling + processing fee of $20. The returned box must contain all shipped items to receive the refund.

What if I only love a few of the items in the Seasonal Home Box? 

You fall in love with four of the say six items in the box and don’t want to send them back but also aren’t in love with the other two? Rather than sending them back – think of this as a bonus gifting service! Spread the seasonal home joy with friends, family and neighbors. Wrap up the yellow pillow case that doesn’t quite fit your home and send it to your sister for her birthday – it’s perfect for her taste. Place the paper cocktail napkins in a gift bag, pair it with a bottle of wine and bring is as a hostess gift to your neighbors dinner party. We all need special thoughtful gifts from time to time and now you don’t have to run out last minute to grab it, another time saver in your busy schedule.

I love the Seasonal Home Box Membership idea but I what if I wanted to give it as a gift rather than keep it myself. What are my options?

I LOVE this question because it was something I had not even considered as a possibility but is an absolutely perfect use of this special offering. Going forward before each shipment you will be asked where you would like to have the Seasonal Home Box shipped. You can decide to keep it yourself or send it as a gift to a friend as a housewarming gift, you choose! It’s a perfect client gift, bridesmaid thank you gift, Mother’s Day, birthday gift or simply a Thank You For Being You gift.

Isn’t that fantastic! I am so excited to be able to offer this new option to you – thank you Mary for asking for it!

I hope these new policies and options help you feel confident in joining my Seasonal Home Box membership however, if you continue to have questions please feel free to email me krayl {@} kraylfunch {dot} com and I will respond or if needed we can jump on a call to answer them all.

Cancellation Policy

Annual Subscriptions cannot be canceled for a refund during the subscription period. Subscriptions automatically renew. You may cancel your Annual Subscription before your year is complete so as not to be charged for the next year. Seasonal Subscriptions can be canceled during the subscription period, but only after receipt of the first season’s box. If you would like to cancel your seasonal subscription after receiving the first box, then make sure to do so before the 15th of the month prior to receiving your next box; otherwise you will continue to be billed for the following month’s box. There are no cancellation fees.

In order to cancel your subscription, please contact us at pr {@} kraylfunch {dot} com with your “cancellation” in the subject line. Canceling your subscription before the 15th of the month indicated on your account will stop any further credit card charges.

Billing & Renewal Dates

After your initial subscription payment, your credit card will be billed on the 15th of the month prior to the next ship date. You do not need to purchase the next season’s box; your card will be automatically charged.

Ship months are:

Spring – May
Summer – June
Fall – September
Winter – Late November / Early December

Refer-a-Friend Program

To view the Refer-a-Friend program terms, click here {coming soon}.

RETURN TO SHOP HERE.